Terms of Use

1. What Qwery is

Qwery lets you ask questions about your own data in plain English. It turns each question into a read-only database query, runs it on the database you connect, and shows the result with a written explanation and a chart. Your data stays in your database.

2. Your account

• You must give accurate details and keep your sign-in secure. You are responsible for what happens under your account.
• The first person to sign up for an account is its super admin. A super admin can invite people, set each person's role (super admin, admin or member), decide who sees personal data, manage the plan, and hand their own role to someone else.
• Sign-in uses your password and a code sent to your email. Sessions end after 4 hours of inactivity.
• You must be old enough to form a binding contract where you live, and have the authority to accept these terms for any organisation you sign up on behalf of.

3. Connecting your data

You may connect only databases you own or are authorised to query. You are responsible for that authorisation and for the people you give access to. We recommend connecting with a database user that has read-only permissions. Qwery also opens its own sessions read-only, limits each query, and refuses anything that is not a single SELECT, but these safeguards do not replace correct permissions on your side.

4. Answers can be wrong

Qwery uses an AI model to write queries and explanations. Answers can be incomplete or mistaken, and the model may misread a question or your data. Check important numbers before you rely on them. Qwery is not professional, financial, legal or medical advice.

5. Acceptable use

Do not use Qwery to:

• break the law, or access data you have no right to access;
• attempt to probe, disrupt, overload or bypass the safeguards of the service, or to reach other customers' data;
• reverse engineer the service, or resell it without our written agreement;
• send malware, or content that infringes others' rights.

We may suspend an account that breaks these rules or puts others at risk.

6. Plans, trials and payment

• A free trial starts when the account's super admin chooses a plan and starts the trial. It lasts 14 days and can be used once per account.
• Personal plans can be shared by up to 5 people. Business plans are priced per user. Custom plans are agreed with us.
• A payment buys one billing period (a month or a year) of the plan you choose, at the price shown when you pay. Plans do not renew automatically; you pay again to continue. See the Refund and Cancellation Policy.
• Questions are limited by your plan. The allowance is shared by everyone on the account.

7. Your content and ours

You keep all rights in your data, your questions and your results. You give us only the permission needed to run the service for you, as described in the Privacy Policy. Qwery, its design and its software remain ours.

8. Availability and changes

We work to keep Qwery available but do not promise it will be uninterrupted or error free. We may change or retire features, and will tell you in advance of changes that materially reduce what your plan offers.

9. Ending your account

You can stop using Qwery at any time. We may suspend or end an account for breaking these terms or for non-payment. Ending an account does not touch your own databases. We delete the data we hold for you as described in the Privacy Policy.

10. Our responsibility

The service is provided “as is”. To the extent the law allows, we are not liable for indirect or consequential loss, or for loss caused by decisions made from Qwery's answers, and our total liability for any claim is limited to the amount you paid us in the 12 months before it. Nothing here limits liability that cannot be limited by law.

11. General

These terms are governed by the laws of the country in which Qwery's operating company is established, and disputes go to that country's courts. If part of these terms is unenforceable, the rest still applies. We may update these terms; the date above shows the latest version, and continuing to use Qwery after a change means you accept it. Questions about these terms: use the contact form on our homepage.