Refund and Cancellation Policy

How you pay

A payment buys one billing period, a month or a year, of the plan you choose. Nothing renews automatically: when the period ends, your access ends until you pay again. You will not be charged without choosing to pay.

Free trial

Every account can try Qwery free for 14 days, once. You do not need to pay to start the trial. If you pay during the trial, the days you have left are kept and your paid period begins after them.

Cancelling

You can stop using Qwery at any time; there is nothing to cancel because plans do not renew by themselves. Access continues until the end of the period you paid for.

Refunds

• If you pay and are unhappy, ask for a refund within 7 days of the payment and we will refund it in full if you have used no more than a small part of the plan's questions.
• If you were charged twice for the same period, or charged and not given access, we refund the extra or missing amount.
• After 7 days, payments for a period already started are not refunded, but you keep access until it ends.

Approved refunds go back to the original payment method and usually appear within 5 to 10 working days, depending on your bank.

How to ask

Use the contact form on our homepage with your account email and the payment reference. We reply within 2 working days.