Privacy Policy

What we collect

• Account details: your email, name, phone number, role, plan and seats, and when you signed in.
• Usage records: for each question, the time, who asked it, the generated SQL, how many rows came back, how many AI tokens it used, and any error. We use these for your usage and spend figures and for the account Logs your admins can see.
• Conversations: your questions and the answers shown to you, stored in your account so you can return to them. If your account has masked personal data for you, the stored answers are masked too.
• Data connections: the connection details you enter. Passwords and tokens are encrypted before they are stored and are decrypted only to run your questions.
• Messages you send us through the contact form.

What we do not collect

We do not copy your database. Qwery reads it only to answer a question you ask, over a read-only session, and does not keep a copy of your tables. We do not store card numbers; payments are handled by a payment provider.

How your questions are answered

To answer a question we send our AI provider (Google's Gemini API) the question, your room's instructions, the names and types of the tables and columns it may use, and, to write the explanation, up to 30 result rows. Values that look personal (emails, phone numbers, and columns such as passwords, cards or dates of birth) are hidden in that sample before it is sent. We send only what an answer needs.

Who can see what

• People on your account see what their role allows. Super admins and admins can see the account's Logs; super admins decide who sees personal data unmasked.
• Qwery staff manage plans, seats and usage totals through an internal panel that has no access to your conversations, results, rooms or connection details.
• We share information with the services that run Qwery: hosting, our database and sign-in provider (Supabase), our AI provider, and email delivery. They process it only to provide their service to us.
• We disclose information if the law requires it.

Using information to improve Qwery

Business accounts: we never use your data, results or questions to train or improve models. Personal accounts: the text of questions you type may be used to improve Qwery. Your connected data and query results are never used for this.

Cookies and storage

We use only what the service needs: cookies that keep you signed in, record that you entered your emailed code, and note when you were last active (for the 4-hour inactivity sign-out), and a setting in your browser that remembers light or dark mode. We do not use advertising or tracking cookies.

How long we keep it

We keep account and usage records while your account is open. When you ask us to close it, we delete your account, conversations and connections, except records we must keep by law or for billing. Backups age out on their normal schedule.

Your choices

You can ask us to give you a copy of your information, correct it, or delete it. Your super admin can also remove people from the account. Use the contact form on our homepage and we will respond. If you are in a region with data protection law, you may also have the right to object to or restrict some processing and to complain to your regulator.

Security and children

See our Security page for how we protect information. Qwery is for businesses and adults; it is not directed at children.

Changes

If we change this policy in a way that matters, we will update the date above and, where it affects you materially, tell you.